Process
From inquiry to pallet,
nine measured steps.
Every wholesale and private-label engagement runs along the same path. Steps are not skipped, even on repeat orders — the paper trail is what makes the small-batch promise mean something.
Working timeline
The studio cycle.
Most engagements run five to seven weeks end to end. The longest leg is base-material cure; the shortest is fulfillment hand-off.
Step 01 · Week 1
Discovery call
A 45-minute conversation about the shelf the goods are headed to: skin profile, label voice, retail price, and how the customer will use the product.
Step 02 · Week 1
Brief and quote
One-page brief written by the studio. Quote attached. Quote is good for thirty days and itemizes formulation, packaging, and run size separately.
Step 03 · Week 2
Formula proposal
Two formulation paths drafted, with named ingredients and source notes. The client picks one and signs off in writing before any base material is rendered.
Step 04 · Week 2 – 3
Reference batch
A small reference batch is poured. Two jars are sent to the client; one stays on the studio shelf as the locked reference for the production run.
Step 05 · Week 3
Reference sign-off
The client confirms the reference matches expectation. Adjustments are written into a single revision; further revisions move to a change order.
Step 06 · Week 4
Base material render
Shea, beeswax, and infusion oils are rendered in studio. This is the longest leg and is not compressed.
Step 07 · Week 5
Production pour and cure
The full run is poured into client packaging, capped, and labelled. Each unit gets a lot number that traces back to the formula version.
Step 08 · Week 6
QA and batch sheet
A spot-check pour is pulled, weight-checked, and logged. The one-page batch sheet for the client's records is written and printed.
Step 09 · Week 6 – 7
Hand-off
Goods ship through the client's nominated freight carrier. The studio retains the locked reference jar and the batch sheet copy in a binder for the duration of shelf life.
What you receive
The paperwork is the product, too.
Every run includes a small set of records that travel with the pallet. They are not pretty, but they are real, and they make returns and reorders straightforward.
- One-page batch sheet: lot number, pour date, formula version, weight check, and signoff initials.
- Allergen list, written for housekeeping or salon use.
- Reorder card with the locked formula version, so a repeat run does not require a fresh reference pour.
- A short cure-and-storage note for the retail floor.
